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INTERNET RESERVATION HELP
In the unlikely event of a malfunction with Internet reservations through ReserveAmerica, below are possible solutions:
Cannot access the web pages or your browser "times out" when accessing the reservations site: Internet traffic is heavy or the site is temporarily down. Sometimes a page refresh or reload will work. Otherwise, try again later. If you are well into the reservation process and you are interrupted by a freeze-up or other software or web error. The system will hold the items in your cart for 15 minutes, if you have a malfunction or error occur, please wait 15 minutes for your preferred site to be released and try your transaction again. If you select a different site and want to change once your preferred site it released a transaction fee will apply. Please call us at (801) 322-3770 in Salt Lake City or toll-free 800-322-3770, from 8 a.m. to 5 p.m. Monday through Friday, excluding holidays.
You get unexpected results when making a reservation. The software may be malfunctioning. Please call us at 801-322-3770 in Salt Lake City or toll-free 800-322-3770, from 8 a.m. to 5 p.m. Monday through Friday, excluding holidays or email. ao.customerhelp@activenetwork.com
You have a problem signing up as a "First Time Customer": If you get kicked out to the "First Time Customer - Create a Profile Page," your system may not be accepting "cookies." If this is the case, make sure your browser is set to accept cookies. Make sure you are not running a filtering and blocking software package that also filters cookies. For help email ao.customerhelp@activenetwork.com or Profiles can also be created in the call center, call us at (801) 322-3770 in Salt Lake City or toll-free 800-322-3770, from 8 a.m. to 5 p.m. Monday through Friday, excluding holidays.
You have a problem with your online login or password: To reset your password or for login problems please email ao.customerhelp@activenetwork.com
You have not received your Email Confirmation: If you do not receive an email confirmation letter 24 hours after your reservation was made there may have been a problem processing your credit card, or a problem with your email address. Please call 800-322-3770 or 322-3770 in the Salt Lake City area to check the status of your reservation.